Refund Policy

Thank you for your interest in our products and services.

Please note that our current policy only permits exchanges for items that are defective or damaged due to manufacturing issues or in cases where an incorrect item was shipped. Unfortunately, we cannot accommodate exchanges for change-of-mind purchases.

If you believe your item qualifies for an exchange due to any of the above reasons, please ensure it remains in its original, unused condition, with tags, and in the original packaging. A receipt or proof of purchase will also be required.

To initiate an eligible exchange, please reach out to us at help@yuusha04.com. We will provide you with a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange-related inquiries at help@yuusha04.com.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll be glad to evaluate the issue and assist you with the exchange process if necessary.

Non-exchangeable items
Certain types of items cannot be exchanged, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns or exchanges for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please reach out.

Unfortunately, we cannot accept exchanges on sale items or gift cards.

Refunds
If an exchange is not possible for a damaged or defective item, a refund may be issued upon inspection. We will notify you once we’ve received and evaluated your item, and let you know if the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund.

For any further questions, please contact us at help@yuusha04.com. We appreciate your understanding and look forward to assisting you.